Frequently asked questions
Getting started
Section titled “Getting started”Do I need to remember to send greetings?
Section titled “Do I need to remember to send greetings?”No. Once a group’s celebrations are on, PeopleWisher checks every day and sends each greeting by itself at the time you chose. See How PeopleWisher works.
Can I try PeopleWisher for free?
Section titled “Can I try PeopleWisher for free?”Yes. The Free plan lets you add people and send birthday emails. SMS, WhatsApp, graphics and social shoutouts are on paid plans. See Plans, billing and invoices.
What if I don’t know someone’s birth year?
Section titled “What if I don’t know someone’s birth year?”That’s fine. Only the month and day are needed. Without the year, PeopleWisher can’t show their age, so avoid {age} in that group’s messages.
Sending
Section titled “Sending”What time do greetings go out?
Section titled “What time do greetings go out?”At the Send Message at time you set for each channel, in your account’s time zone. See Set up a group schedule.
Will someone get two greetings if they’re in two groups?
Section titled “Will someone get two greetings if they’re in two groups?”Each person gets at most one celebration per channel per day.
Can I send a greeting right now, outside the schedule?
Section titled “Can I send a greeting right now, outside the schedule?”Yes. Open the person’s page to send a one-off message, or use Quick send in Campaigns to send to a whole group now or later today.
How do I see what was sent?
Section titled “How do I see what was sent?”Open History in the left menu. Open any record to see the exact message and whether it arrived.
Can I use a different message for different people?
Section titled “Can I use a different message for different people?”Yes. Put people in different groups with their own schedules, or use special personal messages so every person gets their own greeting.
Recipients
Section titled “Recipients”Can people unsubscribe?
Section titled “Can people unsubscribe?”Yes. Add {unsubscribe_url} to your email templates to include an unsubscribe link. People who unsubscribe won’t get your celebration emails again, and their address shows as blocked on the Schedule page.
Do recipients know the greeting was automatic?
Section titled “Do recipients know the greeting was automatic?”Greetings come from your business (your email address, sender ID or WhatsApp number), with your wording. PeopleWisher’s name isn’t shown, unless you use the shared PeopleWisher Email Service, which sends from a PeopleWisher address.
Can recipients reply?
Section titled “Can recipients reply?”Email replies go to the Reply-to email set on your email template.
What costs extra?
Section titled “What costs extra?”Birthday emails from your schedules are included in your plan. SMS and X posts are paid from your wallet. See Wallet, top-ups and message costs.
What happens if my wallet runs out?
Section titled “What happens if my wallet runs out?”Paid messages such as SMS are skipped and we email you. Top up, then resend from the Schedule page.
Data and privacy
Section titled “Data and privacy”Can I export my contacts?
Section titled “Can I export my contacts?”There’s no export button yet. Contact support to ask for a copy of your contacts.
How do I delete someone’s data?
Section titled “How do I delete someone’s data?”Delete the person from their page. This also removes their message history and graphics. See Delete contacts and groups.
Still have a question?
Section titled “Still have a question?”Contact support. We’re happy to help.